常问问题

to check the status of your order, go to Order Status.

You can expect to receive you order between 2-5 days. Larger orders may take up to 7 days.

Orders over $35 ship free! All other orders ship at a flat rate $6.95 We ship with USPS, and other premium carriers to provide you the quickest and most reliable service. No signature is provided, the delivery person can leave it at the door or with your doorman.

No, at the moment we are unable to ship to any P.O. boxes, APO/FO addresses and international addresses. We only ship domestic, within the contiguous US.

Pet 2 Paw is dedicated in serving all of our pet parents with all of thier needs. Unfortunately, we are unable to change or accept returns on any orders that have been processed and shipped. However, if an order has't been shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel Order" button. If you need assistance, kindly send us a message with your order number. Our goal is to make your experience as smooth and simple as possible by resolving any issues or concerns as quickly as possible. Please note if the order has been processed, we can not cancel, all Sale on orders are final.

All items purchased from Pet2Paw.com are made agreeable to a shipment contract, meaning that in the risk of loss and tiltle of such items pass to you upon our delivery to the carrier.

We are sorry for the inconvince, but due to the Covid 19 Virus we are unable to accept returns at this time. Our goal with help stopping the spread of the virus is to keep both our customers and staff safe.

To place an order, first log in your Pet 2 Paw account. If you don't have one Create a new account. Next, Go shopping! Use the search bar at the top of the page and search the items you would like to order. Or, click on a specific Pet, the tab will drop showing different categories. Click on the category you are searching for, this will show all products in that category. Shop for a product. Click on a product to see mor details. To add the product to your cart, click on the "Add to Cart" button. To check out, click on the "Proceed to checkout" or click the cart icon on the upper right corner of the screen to view your shopping cart or proceed to checkout.

We accept all major Credit Cards. Visa, Master Card, Discover, American Express. Online payment only. At the moment we are not accepting Apple pay or Samsung pay. All payment method will be charged automatically on the date the order is shipped. All orders will have a pending charge for the total amount of the order, as as you place your order. This pending charge will disappear 24-48 hours after your order ships.

When an order is placed, there will be a pending charge on your payment method for the total cost of your order. The pending charge will disapper with 24 to 48 business hours after the order has been shipped. Charges to payment method is done only when item ships. If an order require more than one box, you may see multiple charges on your payment method. To reiterate you will only be charged for shipped items

Checkout is easy, simple, and secure. Enter your shipping address and payment method, then place your order.

It's Right here, please click link

Becoming a member is easy. Sign up for our free membership. Click the Sign up tab. Once you submitted your name and email, you are automatically a member. Every month we send out a Members only, 75% off coupon. Expiration date will be specified on coupon.

It's simple, just fill out the subscription tab at the bottom of the page and Join our email list. Click here

It's super simple to apply a promotion code. At checkout, type the promotion code into the box that say "Promo Code", then click the apply button. Note: All promotion codes can only be used once. Check Pet2Paw terms and conditions.

Well, being a pet parent means taking care of a pet baby and every pet baby has a special day. Which is the day you bought, rescued, or was given your pet. If you can't remember, that fine. Enter your birhday or another day that special to you and your pet. Once you do this your pet will recieve a free gift on their special day.

No, we do no accept manufacturer coupons.

At the moment, we are not offering any additional discounts for seniors and veterans. If you're looking for addtional savings. Join our mailing list.

eGifts, are digital gift cards sent by email.

Pet2Paw eGifts are emailed to recipients within one hour after you place your order.

Please ask recipient to check their spam mail for an email from Pet2Paw. You can also email us at support@pet2paw.com

No, eGift Cards are not returnable or refundable for cash.

Pet2Paw is here to make your shopping experience simple and easy. Just email us at support@pet2paw.com. include your order number and name. We will responsed within the hour.

Email us we are here 24/7

Pet2Paw takes your privacy serious. Read our Privacy Policy for details

It's simple just sign up to become a Pet 2 Paw member by Clicking on the Forum in the Menu Bar. Register to be a member, and receive monthy coupons and entry to the Animal Kingdom forum, where you can share and receive information about any animal.